Contact information

We’re here to help with any questions about orders, products, shipping, or returns.

Email Support

General enquiries: info@gomadscientist.co.nz

We aim to respond within 1–2 business days (Monday–Friday).

Order Enquiries

When contacting us about an order, please include:

• Order number
• Full name used at checkout
• A brief description of your enquiry

This helps us resolve your issue faster.

Business Hours

We respond to enquiries during standard business hours:
Monday – Friday (excluding public holidays)

Location

Go Mad Scientist is an online-only store based in New Zealand. We do not operate a public retail shop. Our warehouse is located in Albany, Auckland.

Common Enquiries

Before contacting us, you may wish to check:

• Shipping Policy
• Returns & Refund Policy
• Terms of Service