Shipping policy

Effective Date: 01/04/2026
Website: gomadscientist.co.nz

1. Overview

This Shipping Policy outlines how we process, dispatch, and deliver orders placed through Go Mad Scientist within New Zealand.

2. Processing Time

• Orders are typically processed within 1-2 business days
• Orders placed on weekends or public holidays will be processed on the next business day
• You will receive a confirmation email once your order has been dispatched with tracking

3. Shipping Methods

We use trusted third-party courier services (e.g. Post Haste or similar providers) to deliver orders safely and efficiently.

4. Shipping Costs

• Shipping fees are calculated at checkout based on your delivery address, size, and weight of your order
• We do not add additional margins to freight charges; all shipping costs reflect courier rates

5. Delivery Timeframes (Estimates Only)

Delivery times may vary depending on location and courier conditions:

• Urban NZ: 1–5 business days after dispatch
• Rural NZ: 2–7 business days after dispatch

Please note these are estimates only and delays may occur outside our control.

6. Tracking

• All orders include tracking where available
• Tracking details will be emailed once your order has been shipped

7. Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist.

Once an order has been handed to the courier, delivery is managed by the courier company. However, we will support you in resolving any issues.

8. Incorrect Address

• Customers are responsible for ensuring delivery details are correct at checkout
• We are not responsible for delays or losses caused by incorrect or incomplete addresses

9. Rural & Restricted Areas

• Rural deliveries may take additional time and incur higher shipping costs
• Some remote areas may experience limited courier service availability

10. Order Changes or Cancellations

• Orders can only be changed or cancelled before dispatch
• Once an order has shipped, it cannot be modified

11. Authority to Leave

• Couriers may leave parcels at the delivery address if deemed safe
• We are not responsible for parcels left in unsafe locations or stolen after delivery

12. Contact Us

For shipping enquiries, please contact:
Email: info@gomadscientist.co.nz

13. Updates to This Policy

We may update this Shipping Policy at any time. Changes will take effect once published on our website.